Terms & Conditions

Last Updated: 15.12.2025

INTRODUCTION

These Terms and Conditions set out how you (the "User") can use this Site and the terms under which we provide our services. Please read them carefully.
The Ute Thomas Coaching Privacy Policy is set out on a separate page and confirms how we use data relating to you; it forms part of these Terms.
About us and how to contact us: Ute Thomas Coaching is the trading name of Ute Thomas. Our address is: Keepers Gardens, Penarth, CF64 2JQ. Alternatively, you may contact us by email: utethomascoaching@gmail.com

PART 1: WEBSITE TERMS OF USE

Site Use By visiting www.utethomascoaching.com you are consenting to our Terms and Conditions as set out below. Should you not wish to accept these Terms in full, you should cease using this Site immediately.

This website will be referred to as the “Site”. All visitors to the site will be referred to as “user”, “you”, or “your”. The terms “we”, “us”, and “our” refer to Ute Thomas Coaching.

This Site is intended for use by persons who are a minimum of 18 years old. We do not take responsibility for any translations applied to this Site; the governing language is English.
Intellectual Property Rights This Site contains intellectual property created and owned by Ute Thomas Coaching unless otherwise stated. This includes text, graphics, audio, video, page layouts, and content on associated social media channels.

No permission is given to directly reprint, republish, or copy the Site content in part or in full without written acknowledgement and links back to the original source. You are not entitled to claim rights over our intellectual property.
Site Operation & Security We do not guarantee that this Site will be secure or free from bugs or viruses. You are responsible for configuring your own information technology and virus protection software. We do not guarantee the availability of the Site and reserve the right to suspend or restrict content at any time.
Disclaimers (Website Content) The content on this Site (and associated social media channels) includes information on coaching, personal development, and mentoring. All content is intended for informational and educational purposes only.

● Not Medical or Mental Health Advice: None of the content on this Site should be construed as specific medical, psychological, or mental health advice. If you believe you may be suffering from a medical or mental health condition, you should seek immediate professional medical attention.

● No Guarantees: Any information provided relating to results or earnings is for example purposes only. We cannot and do not guarantee specific success or earnings.

● AI Content: This website may occasionally contain content created with the assistance of AI or automated technologies. All such content is provided for informational purposes only.
Third-Party Links This Site may contain links to other websites. These sites are not under our control, and we are not responsible for any actions or events arising from you following these links.

PART 2: TERMS OF BUSINESS (COACHING SERVICES)

1. Services All services are provided by Ute Thomas Coaching. We provide coaching and mentoring services, including Leadership Coaching and Life Coaching either remotely (via Zoom/Telephone) or in person.

Scope: The sessions will support you to put in place strategies to address specific goals.
Client Responsibility: The success achieved after the session is dependent on you sharing honestly and being committed to taking action on the agreed next steps.
Nature of Service: The Services are not provided as psychological counselling or therapy. While many clients experience significant progress, we offer no guarantees or timelines. Results vary by individual.

2. Fees and Payment Terms

Payment: Fees for all packages and sessions are charged in advance.
Invoicing: Payment is due within 7 days of the date of any invoice, or prior to the commencement of the session, whichever is sooner. No work will begin until payment has been received.
Late Payment: After the due date, any outstanding sums become an unpaid debt. We reserve the right to seek statutory interest on any unpaid debts.

3. Cancellation and Postponement We respect your time and ask that you respect ours.

Client Cancellation: Should you need to cancel or postpone your session, notification must be made in writing to utethomascoaching@gmail.com
Fees: Where cancellation or postponement is made with less than 24 hours' notice before the booking, a cancellation fee will apply. This fee is 50% of the total cost of the scheduled service.
Provider Cancellation: If, in the unlikely event, we need to cancel, we will notify you as soon as reasonably practical. Any monies paid for that specific session will be refunded or the session rescheduled.

4. Refund Policy

Services: Once a coaching session has been delivered, no refunds are provided. If you change your mind regarding a package purchase, you are entitled to a refund within 14 days of purchase, provided that no sessions have taken place. If sessions have commenced within that period, the value of services received will be deducted from any refund.
Digital Products: If you purchase a direct digital download, you consent to receive the download immediately, and at that point, you lose your right to cancel or request a refund.

5. Confidentiality Communications between us are confidential. Ute Thomas Coaching will take all reasonable steps not to disclose personal information about you save for circumstances required by law (e.g., risk of harm to self or others) or for internal business operations (e.g., disclosure to an accountant).

6. Limitation of Liability Services are provided with reasonable care and skill. Our liability to you is limited to the amount of any fees paid for the specific service. We do not accept liability for any loss of profit, business interruption, or loss of business opportunity.

7. Jurisdiction These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction for any matter and proceedings arising out of the use of this Site or our Services.

Terms & Conditions

Third-Party Links This Site may contain links to other websites. These sites are not under our control, and we are not responsible for any actions or events arising from you following these links.

PART 2: TERMS OF BUSINESS (COACHING SERVICES)

1. Services All services are provided by Ute Thomas Coaching. We provide coaching and mentoring services, including Leadership Coaching and Life Coaching either remotely (via Zoom/Telephone) or in person.

Scope: The sessions will support you to put in place strategies to address specific goals.

Client Responsibility: The success achieved after the session is dependent on you sharing honestly and being committed to taking action on the agreed next steps.

Nature of Service: The Services are not provided as psychological counselling or therapy. While many clients experience significant progress, we offer no guarantees or timelines. Results vary by individual.

2. Fees and Payment Terms

Payment: Fees for all packages and sessions are charged in advance.

Invoicing: Payment is due within 7 days of the date of any invoice, or prior to the commencement of the session, whichever is sooner. No work will begin until payment has been received.

Late Payment: After the due date, any outstanding sums become an unpaid debt. We reserve the right to seek statutory interest on any unpaid debts.

3. Cancellation and Postponement We respect your time and ask that you respect ours.

Client Cancellation: Should you need to cancel or postpone your session, notification must be made in writing to utethomascoaching@gmail.com

Fees: Where cancellation or postponement is made with less than 24 hours' notice before the booking, a cancellation fee will apply. This fee is 50% of the total cost of the scheduled service.

Provider Cancellation: If, in the unlikely event, we need to cancel, we will notify you as soon as reasonably practical. Any monies paid for that specific session will be refunded or the session rescheduled.

4. Refund Policy

Digital Products: If you purchase a direct digital download, you consent to receive the download immediately, and at that point, you lose your right to cancel or request a refund.

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Terms & Conditions

Third-Party Links This Site may contain links to other websites. These sites are not under our control, and we are not responsible for any actions or events arising from you following these links.

PART 2: TERMS OF BUSINESS (COACHING SERVICES)

1. Services All services are provided by Ute Thomas Coaching. We provide coaching and mentoring services, including Leadership Coaching and Life Coaching either remotely (via Zoom/Telephone) or in person.

Scope: The sessions will support you to put in place strategies to address specific goals.

Client Responsibility: The success achieved after the session is dependent on you sharing honestly and being committed to taking action on the agreed next steps.

Nature of Service: The Services are not provided as psychological counselling or therapy. While many clients experience significant progress, we offer no guarantees or timelines. Results vary by individual.

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2. Fees and Payment Terms

Payment: Fees for all packages and sessions are charged in advance.

Invoicing: Payment is due within 7 days of the date of any invoice, or prior to the commencement of the session, whichever is sooner. No work will begin until payment has been received.

Late Payment: After the due date, any outstanding sums become an unpaid debt. We reserve the right to seek statutory interest on any unpaid debts.

​

3. Cancellation and Postponement We respect your time and ask that you respect ours.

Client Cancellation: Should you need to cancel or postpone your session, notification must be made in writing to utethomascoaching@gmail.com

Fees: Where cancellation or postponement is made with less than 24 hours' notice before the booking, a cancellation fee will apply. This fee is 50% of the total cost of the scheduled service.

Provider Cancellation: If, in the unlikely event, we need to cancel, we will notify you as soon as reasonably practical. Any monies paid for that specific session will be refunded or the session rescheduled.

4. Refund Policy

Digital Products: If you purchase a direct digital download, you consent to receive the download immediately, and at that point, you lose your right to cancel or request a refund.

Quick Links

Legal Links

Contact Info